Frequently Asked Questions
Candiva Candle Studio FAQ
Answers to common questions about Candiva candles, gifting, shipping and candle care.
Where are Candiva candles made?
Candiva candles are hand-poured in Vancouver, British Columbia.
How long do Candiva candles burn?
Our standard candles are designed for approximately 40–45 hours of burn time when used and cared for properly. Burn time can vary with room conditions and how the candle is burned.
How should I care for my candle?
Trim the wick before each burn, allow the melt pool to develop across the surface during the first burn, keep the candle away from drafts, and never leave a burning candle unattended. For more detail, read our candle care guide.
Does Candiva make an unscented candle?
Yes. Aurora is unscented, with no added fragrance.
How do I choose a scent as a gift?
Start with the recipient’s fragrance preference: fresh and fruity, floral, woody and earthy, warm and gourmand, or unscented. Our Luxury Candle Gift Guide compares current Candiva scents and gifting options.
Does Candiva offer candle gift sets?
Yes. Visit Mix & Match Candle Gifts for the current multi-candle gifting path.
Can I buy Candiva candles in person?
Yes. Candiva is available through select retail partners in the Vancouver area. See our retail partner page for current locations.
Do you ship to the United States?
Yes. U.S. orders are available. Production and processing typically take about 2–4 days, followed by an estimated 5–12 days for delivery depending on the destination and order.
Where can I see shipping costs?
Available shipping options and rates are shown during checkout based on the order and delivery destination.
What is Candiva’s return policy?
For current return and refund terms, please review our Return Policy & Refund page before ordering.
Do you offer wholesale or larger gifting orders?
For retail wholesale inquiries, visit our Wholesale Candles page. For client, team or larger gifting orders, visit Corporate & Client Candle Gifts.
Where can I shop all Candiva candles?
Browse the complete Candiva candle collection online.