Terms & Conditions

Effective Date: 15.11.2024

Welcome to Candiva Candle Studio. By using our website (www.candiva.ca) and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • Candiva Candle Studio (“we,” “our,” or “us”) operates the website candiva.ca.
  • By accessing our website and purchasing our products, you confirm that you are at least the age of majority in your province, state, or country of residence, or you have given us consent to allow any of your minor dependents to use this site.

2. Products and Services

  • All products offered are subject to availability.
  • We reserve the right to limit the quantities of any products or services we offer.
  • Product descriptions, pricing, and availability are subject to change at any time without notice.
  • We have made every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately represent the product’s colors and materials.

3. Payment and Billing

  • We accept payment through [list payment methods].
  • By providing your payment information, you confirm that it is accurate, complete, and that you have the authority to use the payment method.
  • Prices listed on the website are in CAD and do not include applicable taxes or shipping fees.

4. Shipping and Delivery

  • We offer free shipping to the United States and Canada on orders over $99 CAD. International shipping is available at the customer’s expense.
  • Delivery times are estimated and may vary due to unforeseen circumstances.
  • You are responsible for providing accurate shipping details. We are not liable for orders delivered to incorrect addresses provided by you.

5. Returns and Refunds

  • Returns are accepted within 30 days for unused, undamaged products in their original packaging.
  • If your product arrives damaged or defective, please contact us within 7 days of delivery at care@candiva.ca.
  • Refunds will be issued to the original payment method within 7–10 business days of receiving your returned item.

6. Intellectual Property

All content on candiva.ca, including text, images, logos, and graphics, is owned by or licensed to Candiva Candle Studio.
You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

    7. Privacy Policy

    Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

    8. Limitation of Liability

    Candiva Candle Studio is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

    Our candles are intended for safe use. Please follow all safety instructions provided on our packaging and website. We are not liable for injuries or damages caused by misuse of our products.

    9. User Conduct

    You agree to use our website for lawful purposes only. You may not engage in activities that harm our website, brand, or other users, including:

    • Posting false or misleading information.
    • Introducing malicious code, such as viruses or malware.

    10. Governing Law

    These terms and conditions are governed by the laws of the Province of British Columbia, Canada.

    11. Changes to Terms and Conditions

    We reserve the right to modify these terms at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

    12. Contact Us

    For any questions or concerns about these terms and conditions, please contact us at email care@candiva.ca