Contact information

Contact Us

We’d love to hear from you.

Whether you have a question about your order, need help picking the perfect scent, or want to explore a collaboration — we’re here to help.

📧 Email
Customer Support & Inquiries:
candiva@candiva.ca

🕐 Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Closed on weekends and statutory holidays.

Response Time
We aim to respond to all messages within 1–2 business days. During busy periods, replies may take slightly longer — thank you for your patience.